#Quest diagnostics phone number verification#
No private records or credit data were used, nor does Quest Diagnostics have access to or save this information during any point in the verification process. Different questions are presented on each attempt so that someone can’t read questions, look up answers, then come back and try again.
This is why the questions are different than those used to reset a password. The questions were designed based on that compiled data to generate random questions that only an individual can answer (to prevent guessing) things like the color of a car you owned some years ago, or the address of a town you lived in. The data used comes from a large compilation of public records and other commercially available data sources. This is a necessary step in protecting sensitive healthcare information. The purpose of KBA is to verify the identity of an individual in order to grant the appropriate access to healthcare records in a situation where they are not physically present. Their data quality and question-generation algorithms are the industry gold standard. Our KBA solution is provided by LexisNexis®, a global leader in online security. To protect your privacy and the integrity of your health record within MyQuest, Quest Diagnostics uses a technology called knowledge-based authentication (KBA) to verify that a patient is who they say they are. Otherwise, results will be available within 2–5 days of your visit to a Quest Patient Service Center.Ĭreate a MyQuest account quick reference guide If you had lab tests done at Quest Diagnostics within the last year, those lab results will be available in MyQuest within 24 hours.
#Quest diagnostics phone number how to#
Note: If you are unable to answer all of the questions correctly, you will receive additional information on how to complete identity verification.ġ6 When the Identity Verification Successful! message appears, click Return to MyQuest.Ĭongratulations! You have successfully created a MyQuest account and verified your identity. Your personal information is used to match you to your lab results.ħ If a reCAPTCHA window appears, select the specified items and then click Verify otherwise, continue with the next step.Ĩ Access the email account that you entered in step 4 and open the “Registration Email Confirmation” email from If you don't see it, it might be in your spam folder.ĩ Click the Account Confirmation page link to verify your email address.ġ0 Go to and SIGN IN.ġ1 When prompted, click Verify Identity to start the identity verification process so that you can view your test results when they become available.ġ2 Read the Identity Verification information and then click Get Started.ġ3 Enter the last 4 digits of your SSN, if prompted, and then click Verify.ġ4 Read the additional Identity Verification information and then click Continue.ġ5 On the Identity Verification Questions page, answer all 3 questions, and then click Continue. Use the following steps to create a MyQuest account:ġ Go to and then click Create Account.Ģ Type a Username and Password, reenter your password, and then click Next.ģ On the Tell us more about you page, complete all required fields and then click Next.Ĥ On the Tell us how to stay in touch with you page, complete all required fields.ĥ Clear the check box if you do not want Quest to send you promotional emails, and then click Next.Ħ On the Let’s make sure your information is accurate page, review your personal information, make any changes if needed, and then click Create Account.
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